This pre-owned or refurbished product has been professionally inspected and tested to work and look like new. How a product becomes part of Amazon Renewed, your destination for pre-owned, refurbished products: A customer buys a new product and returns it or trades it in for a newer or different model. That product is inspected and tested to work and look like new by Amazon-qualified suppliers. Then, the product is sold as an Amazon Renewed product on Amazon. If not satisfied with the purchase, renewed products are eligible for replacement or refund under the Amazon Renewed Guarantee.
{"directedCustomerId":"","conversationHistoryId":"testConversationHistoryId","requestId":"testRequestId"}Inexpensive phone good quality. Bought the refurbished one and its brand new. The size is perfect fit for my friend. She's loving the look and the quality of it so much, it's much better then the last one she had. Camera is so much better then the A30
I appreciate the cost for the phone I picked out having such a great reputation and quality functions.Unfortunately, I had a problem with the phone and if I was in a different situation, not dealing with caregivers, nurses, doctors, PT"s making appointments constantly every week for my 93 year old mother's condition, I would not have been so upset.I wanted to pick out another phone, but I really liked the Galaxy J42 5G.Once the Amazon Representative, caught wind of that, Amazon convinced me to return the phone and have it replaced by the same seller.Amazon told me to think about giving the seller another chance to make it right.It is so important to have a way of communicating with mother's condition, I was not sure I could wait for the replacement phone delivery and what if I had a problem again.I agreed with Amazon and confirmed I would send back the phone immediately and wait for new phone.Amazon said to me that they would take 100% responsibility if the I had a problem with the phone.I saw that the new phone was ordered and shipped before they received the first phone.I am so glad I waited.I love the phone. And, when I went to plug in to charge, it showed 95% charged, which I smiled knowing before the phone was sent, someone made sure I would be happy.I put in my sim card and never had to set-up carrier information.It worked instantly and I have not had any problems and I am enjoying the connection, the speed of the phone, the touch of the phone.I love it.Thank you to seller for double checking the phone, and thank you to Amazon for standing behind your client (the seller).Donna Green
Order an "Excellent Condition" Refurb phone.The phone looked good but it was obviously not thoroughly tested.Volume is barely audible unless you are in a completely silent room and have it turned all the way up.I tried to get a replacement, but Amazon does not allow.You have to return and order a new one.Phone is being returned and I will just buy a new one through Visible.Too much trouble PLUS the price went UP in the 5 days since I ordered it AND I would have to pay another Minnesota Non-Refundable Delivery Fee per our out-of-control Democratic congress and governor who need to fund their billions in projects after spending and $18B surplus and still raising taxes by billions.